This big mistake dropped our email opt-in rate by 50%

Here’s our email opt-ins for AppPresser in October and November of 2014:

optins-drop-50percent

Obviously I did something genius in between October and November to make this amazing feat take place. This happened a while ago, so I had to dig through the internet archives to figure out what happened. Here are a couple screenshots from those months.

October homepage

This is when our opt-in rate was really good.

Homepage

November homepage

This is after I made a change and the opt-ins dropped.

Homepage

See the difference? You guessed it, I removed that big huge opt-in box. Big surprise that our opt-in rate decreased.

I added that box back, and our opt-in rate doubled immediately. The trouble was that I didn’t realize the affect this change had until 6 months later.

We lost out on hundreds of email subscribers, and who knows how many of those would have converted to sales. Don’t do what I did!

Here’s what we can all learn from my mistake:

Don’t make changes on a whim, without tracking.

The reason I removed that opt-in box was because we were launching a new product and I felt it was distracting. That’s not a horrible reason, but I should at least have realized the impact it would have on our business, and weighed the consequences.

Also, track everything, and pay attention to your analytics.

I knew that my opt-in rate was dropping, but I was just too busy with other things to care. I didn’t do a good job of tracking analytics until recently, and now I pay close attention.

Don’t ignore the data surrounding your business. It’s easy to get distracted, especially if you don’t have a large team. To get started tracking data, there are some easy things you can do, which I wrote about in this post on basic growth hacking.


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Posted by Scott

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